Terms & Conditions

Gym Etiquette

We want to ensure all our Members and Guests have the best experience possible in our GYM, so we have devised this guide and expect all members and guests using our clubs to familiarise themselves with it and comply with it, as this form part of your contract with ARJAN FITNESS GYM. 

Access To The GYM

When you join our GYM and on your first visit, we will need to take your photograph for security access reasons. 

If you have a medical condition that may put you at risk, you must write in registration form and inform our staff of your condition. 

To access our GYM, you will need to use our Face Access machine on every visit. 

If require all guests are required to provide photographic identification. Failure to provide this may result in the Guest being denied entry to the GYM.

Gym Membership Freezing Policy

1. 1 or 2 Month Package:

  • Freezing not available for 1 or 2-month packages. Membership duration is continuous without the option to freeze.

2. 3 Months Package:

  • Freezing period: 2 weeks maximum.
  • Members may freeze their membership for up to 2 weeks within the 3-months period. The freezing period must be requested in advance and cannot be split into smaller durations.

3. 6 Months Package:

  • Freezing period: 3 weeks maximum.
  • Members may freeze their membership for up to 3 weeks within the 6-months period. Requests for freezing must be submitted in advance and cannot be divided into smaller periods.

4. 1 Year Package:

  • Freezing period: 4 weeks maximum.
  • Members may freeze their membership for up to 4 weeks within the 12-month period. Requests for freezing must be made in advance and can be split into 2 smaller durations.

General Guidelines:

  • Freezing requests must be submitted in writing or via an official electronic Whatsapp (0552828695) provided by the gym.
  • The freezing period will not extend the overall membership period beyond the original contracted term.
  • Membership dues will not be charged during the approved freezing period.
  • Freezing requests are subject to approval by gym management and are contingent upon compliance with membership terms and conditions.

Note: Freezing of memberships is intended for temporary situations only and cannot be used for consecutive freezing periods unless under exceptional circumstances approved by gym management.

Your Behaviour In Our GYM

Please always wear appropriate gym attire i.e., no bare feet, no bare chests

Safe and appropriate behaviour is always required so as not to jeopardise your safety or the safety of others. 

During busy periods, users are to use only one weights station at a time. 

Please use the weights around the gym with care and refrain from dropping them as it is a safety hazard, damages the kit and disturbs other members

Please be considerate and replace weights on the dedicated racks after use 

Any users who are unsure of how to use a piece of equipment should seek instruction before doing so. ARJAN FITNESS GYM will not take any responsibility where a user sustains injury from incorrect use of equipment. 

If any equipment is found to be faulty or malfunctioning, please report this to ARJAN FITNESS GYM staff immediately.

In the interest of everyone’s cleanliness and hygiene, please wipe down equipment after use

Only food purchased in the GYM can be eaten on the premises. Please be considerate and eat in the reception / lounge.

Abuse And Harassment

We do not tolerate any form of harassment or abuse towards our members, guests, staff, or personal trainers. All Members and Guests must conduct themselves in a respectful manner whilst using our GYM. Any GYM user who acts in an intimidating, abusive, violent, or disrespectful manner may be ejected from the GYM, and Members may have their Membership terminated with no refund of fees already paid.

In accordance with the UAE LAW, any conduct or speech that might be considered racist, sexist, homophobic, transphobic, ableist, or otherwise discriminatory will not be tolerated. If you experience or witness any form of discrimination or abuse, please report it to a member of the team or to our member Services Team on:-  info@arjangym.com

Your Personal Items And Valuables & Use Of Lockers

Please keep your valuables with you or always tucked away in a locker. 

We are not able to look after anything for you in the GYM. 

We want to make sure we have as many lockers available for our members as possible; therefore, please can we ask that you do not leave items overnight, as they will need to be removed.

If we need to remove items, rest assured that we always have 2 members of staff to empty a locker, and we will store your items for a reasonable period of time. 

You may be able to rent a locker in your club, please ask your Club Team for more details

Use Of Smartphones

The usage of mobile phones is not permitted in the changing rooms.

If you are using a smartphone, tablet, or other device in the club or as part of your workout it is your responsibility to keep it safe and secure, we encourage you to keep it on you rather than on the equipment.

Please be respectful of other peoples’ privacy when using personal technology in the club. You must get prior permission from all the people who will appear in any photograph you take or video footage you make whilst in club. Retrospective consent should also be obtained where images are accidentally captured, and the image/footage deleted where consent is withheld. If you intend to use an image, then you must explain what it will be used for and who might see it and get the persons consent to do so. 

We are aware that filming and photography takes place in our clubs from time to time so if you do not wish your image to be used in any filming or photography by Fitness First, please inform a member of the team.

Classes

ARJAN FITNESS GYM timetables, instructors and classes are subject to change at any time. We will endeavour to provide notice when a class is unable to take place for any reason. 

We recommend that members book in advance, to ensure that a class has space for them.

Members can book online from 8:00am, 7 days in advance of the class.

If you are booked on to a class, we ask that you to access the club at least 5 min before the class starts to ensure we can record your attendance and start the class on time.

If you are late for a class, we may let you join in, but the instructor might ask you to warm up first.

In case you’ve booked a class that you cannot attend, may we please ask that you give us at least 12 hours’ notice so that members on the waiting list can get notified and make necessary arrangements. 

If you repeatedly cancel late or do not show to your booked class, we may remove temporarily your ability to book classes. 

Guests are not able to book classes in advance but are encouraged to register at reception when they visit. They may get access to the class based on availabilities. 

Personal Training

Only ARJAN FITNESS GYM self-employed licensed personal trainers are permitted to undertake personal training sessions in the GYM.

No GYM user may bring external personal trainers to the GYM or act as a personal trainer, paid or otherwise. ARJAN FITNESS GYM Personal Trainers have been confirmed as holding the required certification and insurance, and as such are the only trainers permitted to work in the GYM. 

Operating Hours & Necessary Maintenance

Please respect the closing time or public holiday of gym, available on the main entrance and on your GYM webpage, and be ready to leave on time.

If we need to change the GYM’s opening hours for any reason, we will always aim to give you as much notice as possible.

To ensure your GYM is fit for use, we might need to close certain areas from time to time, we will always aim to let you know in advance to that you can plan accordingly.

If our team deems that any member or guest contravene to these rules, they may be asked to leave the club or may, in the most extreme cases, have their membership terminated and the matter escalated to relevant authorities.

Plan Your Daily Training & Workouts

+971 55 2828 695

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